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Supply Chain & Customer Service Manager

Netherlands   •  EUR65000 - EUR70000 per annum  •  Permanent, Full time

Cranleigh STEM is looking for an experienced Supply Chain & Customer Service Manager to join with a cutting-edge smart veterinary diagnostics company dedicated to improving the health and well-being of animals. They are passionate about creating a positive impact on the veterinary industry by providing accurate and efficient diagnostic tools.

You will be based at their facility in Reeuwijk, in The Netherlands on a full time, permanent basis.

As a Supply Chain & Customer Service Manager, you will play a vital role in ensuring seamless operations and exceptional customer experiences. You will be responsible for overseeing the end-to-end supply chain process and managing customer service activities.


Supply Chain Management:

  • Develop and implement supply chain strategies to optimise efficiency and reduce costs.
  • Coordinate with suppliers, manufacturers, and distributors to ensure timely delivery of products.
  • Manage inventory levels, demand forecasting, and order fulfilment to maintain adequate stock levels.
  • Evaluate and select vendors based on quality, reliability, and cost-effectiveness.
  • Continuously monitor and improve supply chain processes to drive operational excellence.

Logistics and Distribution:

  • Oversee the transportation and logistics activities to ensure timely and accurate delivery of products.
  • Collaborate with logistics partners to optimise routes, minimise shipping costs, and improve delivery performance.
  • Track shipments, resolve any issues or delays, and provide regular updates to internal stakeholders and customers.
  • Maintain documentation and compliance with relevant regulations and customs requirements.

Customer Service Management:

  • Lead the customer service team, providing guidance, support, and training as needed.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction.
  • Resolve escalated customer inquiries and complaints, ensuring timely and effective resolutions.
  • Monitor customer feedback and implement measures to improve overall customer experience.
  • Collaborate with cross-functional teams to address customer needs and provide timely updates on order status and product information.

Performance Metrics and Reporting:

  • Define key performance indicators (KPIs) for supply chain and customer service functions.
  • Develop and maintain regular reports on supply chain performance, customer service metrics, and trends.
  • Analyse data and identify areas for improvement, implementing corrective actions as necessary.


  • Bachelor's degree in business administration, supply chain management, logistics, or a related field. Master's degree is a plus.
  • Proven experience in supply chain management, logistics, or customer service roles, preferably in the healthcare or diagnostics industry.
  • Strong understanding of supply chain processes, inventory management, and logistics operations.
  • Excellent knowledge of customer service principles and practices.
  • Familiarity with veterinary or healthcare products is highly desirable.
  • Demonstrated leadership skills and the ability to effectively manage a team.
  • Exceptional problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in using supply chain management software and customer relationship management (CRM) systems.
  • Strong analytical and reporting skills, with proficiency in data analysis tools.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Salary: €70,000
Benefits: Bonus + Competitive Benefits
Location: Reeuwijk, Netherlands
Role: Full-Time, Permanent

You must have the right to work in Netherlands.

  • Agency: Cranleigh Scientific
  • Reference: 7746
  • Posted: 26th May 2023
  • Expires: 23rd June 2023

Cranleigh Scientific

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