We are currently looking for a IT Support Coordinator to join a leading digital health start-up company based in the West Midlands. As the IT Support Coordinator you will be responsible for heading up the IT operation by providing customer support to each individual customer.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the IT Support Coordinator will be varied however the key duties and responsibilities are as follows:
1. You will be responsible for building and maintaining strong relationships with the customers through solid communication. assisting with any training, monitoring and resolving technical issues and by ensuring issues are resolved and escalated as required whilst looking for areas of process improvement.
2. You will be responsible for making sure all customers have the right access, equipment and training in order to operate effectively.
3. As the IT Support Coordinator you will be trained up on all of their systems to the level of expert user, including bespoke platforms and systems in order to provide effective support and resolve issues as required.
4. You will be responsible for providing IT support to customers with regards to the bespoke systems and keeping track of the case management tools.
ROLE REQUIREMENTS:
To be successful in your application to this exciting opportunity as the IT Support Coordinator we are looking to identify the following on your profile and past history:
1. You will have experience in a previous IT support role.
2. You will be an expert Office 365 user, completely comfortable with all of its applications.
3. You will have exceptional customer service skills and will have a passion for working and helping other people.
Key Words: 1st line support, IT support, IT operations, Support coordinator, IT coordinator, Office365
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.
You must have the right to work in the UK. Learn more
- Agency: Hyper Recruitment Solutions
- Reference: J5637957
Website: Hyper Recruitment Solutions
- Posted: 11th May 2023
- Expires: 8th June 2023
