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CX Analyst

Burgess Hill, West Sussex   •  £0 - £240 per day  •  Contract/Temporary, Full time

CK Group are recruiting for a CX Analyst to join a diagnostics company at their site in Burgess Hill, West Sussex on a contract basis for 12 months.

Daily Salary:
Up to £240 PAYE or £320 Ltd. This role has been assessed as outside IR35

CX Analyst Role:

  • Analyse customer journeys, identify areas for improvement and develop state-of-the-art solutions
  • Design, develop and support the roll out of solutions that provide an improved customer experience
  • Review project submissions and support in refining their problem statements
  • Conduct feasibility assessment
  • Support in raising awareness of the importance of customer journey mapping and journey management

Your Background:

  • Experience in developing customers' journeys and discovering areas of opportunities through meaningful research methods and tools
  • Previous working experience as a CX expert, product owner or working in innovation management
  • Practical experience in design thinking and similar problem solving approaches
  • Knowledge of agile processes and principles
  • Experience working on large, complex projects with multiple partners and decision-makers

Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.

This CX Analyst role will be based at our clients site in Burgess Hill, West Sussex.

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 55247 in all correspondence.

You must have the right to work in the UK. Learn more

  • Agency: CK Group
  • Reference: 55247
  • Posted: 13th March 2023
  • Expires: 10th April 2023

CK Group

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