CK Group are recruiting for a CX Analyst to join a diagnostics company at their site in Burgess Hill, West Sussex on a contract basis for 12 months.
Daily Salary:
Up to £240 PAYE or £320 Ltd. This role has been assessed as outside IR35
CX Analyst Role:
- Analyse customer journeys, identify areas for improvement and develop state-of-the-art solutions
- Design, develop and support the roll out of solutions that provide an improved customer experience
- Review project submissions and support in refining their problem statements
- Conduct feasibility assessment
- Support in raising awareness of the importance of customer journey mapping and journey management
Your Background:
- Experience in developing customers' journeys and discovering areas of opportunities through meaningful research methods and tools
- Previous working experience as a CX expert, product owner or working in innovation management
- Practical experience in design thinking and similar problem solving approaches
- Knowledge of agile processes and principles
- Experience working on large, complex projects with multiple partners and decision-makers
Company:
Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.
Location:
This CX Analyst role will be based at our clients site in Burgess Hill, West Sussex.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 55247 in all correspondence.
You must have the right to work in the UK. Learn more
- Agency: CK Group
- Reference: 55247
Website: CK Group
- Posted: 13th March 2023
- Expires: 10th April 2023
