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IT Contracts Manager

Berkshire   •  Negotiable  •  Contract/Temporary, Full time

IT Contracts Manager

12 month contract

Up to £480 a day



Key Skills: Service now, ITSM, SLA report, governance,

  • Monthly review and verification of the Service Level performance reports, including review of calculations and evidence
  • Facilitation of the monthly service reviews with appropriate Service Owners
  • Analysis of ServiceNow and ticketing information for trends and insights into the operation of the Managed Service partner
  • Ability to deep dive into Service Now ticket information
  • Collaborative approach with vendor to ensure single source of truth and transparency on data that is being reported across teams
  • Ability to produce internal performance reports monthly, and collate required data and commentary
  • Management of service/performance issues and escalations from service teams with the respective managed service supplier contacts
  • Demonstrate ability to understand performance and service obligations in complex managed service contracts

If you are interested please apply or send your CV to luke.sandilands@cpl.com

  • Agency: Cpl Life Sciences
  • Reference: JO-2301-508136
  • Posted: 10th January 2023
  • Expires: 7th February 2023

Cpl Life Sciences

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