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Spanish Speaking Service Desk Analyst

Chester, Cheshire   •  £0 - £17.14 per hour  •  Contract/Temporary, Full time


CK Group are recruiting for a Spanish Service Desk Analyst to join a global pharmaceutical company, based in Chester on a rolling contract basis initially for 12 months. This role offers hybrid working (50% on site).

Salary:
Per Hour £17.14 PAYE

Company:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

Location:
Chester. This site provides services across multiple areas to the client?s offices in Europe and beyond. There is a high-performing, talented and multicultural team of over 350 employees working in Finance, Customer Service, IT, HR, Tax and more.

Rewards:
This site houses a state-of-the-art facility that includes a gym, free parking, showers and a subsidised restaurant. As a PAYE employee you will also benefit from:

  • Pension
  • Timesheet system
  • Bike schemes

Spanish Service Desk Analyst Role:

  • Accept incoming calls, chats, tickets, redirect calls/tickets
  • Create tickets and document all activities in ticket system (ServiceNow)
  • Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams
  • Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable
  • Provide follow-up and status update inquiries to End Users

Your Background:

  • Multi-Lingual effective and fluent communication in Spanish and English (Spanish native/almost native)
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users
  • Be able to set priorities and handle multiple tasks
  • Minimum High School Diploma; preferred Bachelor?s Degree

Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 54402 in all correspondence.


You must have the right to work in the UK. Learn more

  • Agency: CK Group
  • Reference: 54402
  • Posted: 16th September 2022
  • Expires: 14th October 2022

CK Group

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