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Spanish Speaking Service Desk Analyst

Chester, Cheshire   •  £0 - £17.14 per hour  •  Contract/Temporary, Full time

CK Group are recruiting for a Spanish Service Desk Analyst to join a global pharmaceutical company, based in Chester on a rolling contract basis initially for 12 months. This role offers hybrid working (50% on site).

Per Hour £17.14 PAYE

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

Chester. This site provides services across multiple areas to the client?s offices in Europe and beyond. There is a high-performing, talented and multicultural team of over 350 employees working in Finance, Customer Service, IT, HR, Tax and more.

This site houses a state-of-the-art facility that includes a gym, free parking, showers and a subsidised restaurant. As a PAYE employee you will also benefit from:

  • Pension
  • Timesheet system
  • Bike schemes

Spanish Service Desk Analyst Role:

  • Accept incoming calls, chats, tickets, redirect calls/tickets
  • Create tickets and document all activities in ticket system (ServiceNow)
  • Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams
  • Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable
  • Provide follow-up and status update inquiries to End Users

Your Background:

  • Multi-Lingual effective and fluent communication in Spanish and English (Spanish native/almost native)
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users
  • Be able to set priorities and handle multiple tasks
  • Minimum High School Diploma; preferred Bachelor?s Degree

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 54402 in all correspondence.

You must have the right to work in the UK. Learn more

  • Agency: CK Group
  • Reference: 54402
  • Posted: 16th September 2022
  • Expires: 14th October 2022

CK Group

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