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Service Desk Analyst

Cheshire   •  £17 per hour  •  Contract/Temporary, Full time


CK Group are recruiting for a Service Desk Analyst to join a global pharmaceutical company, based in Chester on a contract basis for 12 months. The client is looking for someone who can speak both English & Italian fluently.

Salary:
£17.00 per hour PAYE

Company:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.

Location:
Chester. This site provides services across multiple areas to the client?s offices in Europe and beyond. There is a high-performing, talented and multicultural team of over 350 employees working in Finance, Customer Service, IT, HR, Tax and more.

Rewards:
This site houses a state-of-the-art facility that includes a gym, free parking, showers and a subsidised restaurant. As a PAYE employee you will also benefit from:
? Pension
? Timesheet system
? Bike schemes

Service Desk Analyst Role:
? Accept incoming calls, chats, tickets, redirect calls/tickets, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.
? Create tickets and document all activities in the company ticket system (ServiceNow) in line with quality standards.
? Perform troubleshooting to resolve or escalate to the appropriate teams.
? Research and resolve more complex Field/Scientific application and business process issues.
? Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA?s.

Your Background:
? Multi-Lingual effective and fluent communication in English and Italian (native/near native). Preferably fluent in Spanish too
? Excellent Customer service skills.
? Demonstrate ability to troubleshoot and research application issues.
? Ability to explain technical information to End Users with effective verbal and written communication.
? Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.

Apply:
For more information, or to apply for this Service Desk Analyst please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 54104.
It is essential that applicants hold entitlement to work in the UK.


You must have the right to work in the UK. Learn more

  • Agency: CK Group
  • Reference: 54104
  • Posted: 1st September 2022
  • Expires: 29th September 2022

CK Group

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