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Order Management Specialist

Hertfordshire   •  Negotiable  •  Permanent, Full time

*Order Management Specialist Required by leading FMCG organisation based in Hemel Hempstead*


Your Role:

Act as the first point of contact for all customer service requests and responding to customer calls and emails regarding order enquiry.

Process orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies

Monitor EDI Idoc and correct errors

Proactively manage open order book by supporting end to end business processes

Manage customer consignment stocks and third-party direct deliveries

Proactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activities

Timely recording of customer complaints in SAP

Your Skills:

Previous customer service experience, preferably gained from within FMCG

Knowledge of SAP/ Service Cloud/ OCR/ EDI would be an advantage

Ability to work on own initiative, with a flexible attitude

Problem solving and continuous improvement approach.

PC literate with Excel skills

Excellent written and verbal communication skills

25 days annual leave plus bank holidays

Time off over Christmas

Free lunch!

If this sounds exciting please apply within!

  • Agency: Cpl Life Sciences
  • Reference: JO-2207-497248
  • Posted: 19th July 2022
  • Expires: 16th August 2022

Cpl Life Sciences

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