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Medical Information Associate - Czech Speaking

Surrey   •  Negotiable  •  Contract/Temporary, Full time


Medical Information Associate - Czech Speaking
12 month Contract - 37 hours per week
Walton Oaks - Remote - requirement will be to attend site on an intermittent basis.
PAYE - up to 20.52 p/h - Umbrella - up to 23 p/h

CPL are looking for a Czech Speaking Medical Information Associate (MIA) to provide technical and medical information with high degree of quality customer service in the local language. In addition the MIA will be responsible for researching and preparing responses for medical inquiries in English. The MIA may also assist with secondline content management activities.
Responsibilities
Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
Provide response in customers local language using approved resources in English.

Secondline Medical Information Content Management
Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
Handle escalated MI inquiries from various sources.
Create and maintain MI documents by ensuring that responses ae medically and scientifically accurate, balanced, and meet customers needs.
Ensure the alignment of response documents to global/regional/local labeling and licensing for all the appropriate countries.

Maintain compliance with corporate and departmental trainings, SOPs and WIs.
General Responsibilities
Ensure continuity and quality of service for customers across all countries of cover by supporting Frontline Manager and relevant MI colleagues.
Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
May be required to provide training and support to other team members.
May support the Country Relationship Manager (CRM) or act as CRM for a specific market(s)
May participate in additional projects within MI.
Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.

EDUCATION AND EXPERIENCE
Degree in a life science/healthcare field required
Pharmacy Degree preferred
1-2 years of medical information or relevant work experience
Customer Service experience

Please apply within or for more information contact sophie.malyon@cpl.com

  • Agency: Cpl Life Sciences
  • Reference: JO-2206-494441
  • Posted: 9th June 2022
  • Expires: 7th July 2022

Cpl Life Sciences

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