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Scientific Customer Support Advisor, biologics

West Sussex   •  Permanent, Full time


Scientific Customer Support Advisor - biologics

Location: Sussex

Salary: £19-25K

Calling all scientists who enjoy the business of science rather than lab work

If you have a passion for science but find the lab isolating and miss people interactions this could be the ideal career for you.

Working for a global organisation, this role will support the supply of niche biologics to the scientific research community. Working from the companies European Head Offices in Sussex, this exciting opportunity would suit a passionate Scientist with exceptional Customer skills. This busy, office based role will involve dealing with a range of inbound enquiries from customers to answer questions around product support/selection, technical troubleshooting and providing advice and guidance where appropriate. Day to day responsibilities will include (but not limited to):

  • Dealing with all customer enquiry promptly and efficiently
  • Liaising with internal colleagues to gather information to support customer enquiries
  • Order processing and associated documentation for quality and regulatory purposes
  • Champion customer service, actively support QA
  • Work closely with colleagues to ensure the smooth supply of products to the customer
  • Ensure product information is kept up to date
  • Chase and update Customer estimates
  • Seek customer feedback and ensure this is shared internally to support product/service development
  • Occasional customer visits

The successful candidate will have a strong interest in Life Sciences and ideally educated to degree level in a relevant Life Science discipline, although applications will be considered from non-degree level scientists but who have worked in a customer or administrative function within a technical scientific or health related business. You will be a confident communicator and will be fluent in English and will be happy with frequent customer contact via Phone and Email. The successful candidate MUST have a background working in a busy office environment and will enjoy the tasks associated with customer support and office administration. This is a non-lab based role but will involve networking with scientists about biological products so would suite somebody looking for a customer focused career in the scientific sector.

For additional information please contact Richard Taylor

  • Agency: Taylorollinson
  • Contact: Richard Taylor
  • Posted: 24th November 2021
  • Expires: 22nd December 2021

Taylorollinson

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