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Complaints Manager

West Sussex   •  Permanent, Full time

CK Groups Technical Division are recruiting for a Complaints Manager to join an international diagnostics company on a permanent basis.
The Company: Our client is an international specialist in infectious disease, with a diverse product range in oncology, microbiology, haematology and serology testing.

This role is located in Southampton.

As a Complaints Manager, you will be responsible for customer complaints investigation and documentation at our clients Southampton site.

Further responsibilities may include to:
? Coordinate complaint-related activities with Tech Support Team and other departments.
? Manage a team responsible for evaluating, investigating, and resolving complaints.
? Manage day-to-day activities related to the complaint process and sets priorities appropriately to ensure timely completion of tasks.
? Support projects and drives continuous improvement efforts related to the complaint handling process.
? Provide guidance on the interpretation of procedures, and applicable regulations.
? Support internal and external audits/inspections as required.

Your Background: The ideal candidate for this role will have:
? Direct experience handling complaints in the in-vitro diagnostic/medical device industry.
? Experience participating in internal/external inspections (e.g., FDA, Notified Bodies).
? Strong organizational and time management skills.
? Clinical or Laboratory background experience desirable.

Entitlement to work in the UK is essential. For more information or to apply for this Complaints Manager position, please contact Phoebe Walker on 01246 457737 or email cktech@ckgroup.co.uk. Please quote reference 52158.

You must have the right to work in the UK. Learn more

  • Agency: CK Group
  • Contact: Phoebe Walker
  • Phone: 01246 457700
  • Reference: 52158
  • Posted: 11th November 2021
  • Expires: 9th December 2021

CK Group

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