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Graduate - Technical Support Specialist

Oxfordshire   •  Negotiable  •  Permanent, Full time


Lifescience Graduate - Technical Support Specialist

Permanent - Full Time

Oxfordshire

Salary depends upon experience

  • We are looking for a recent biomedical or life science graduate with lab experience.
  • The ideal person is someone who is technically minded, enjoys interacting with people and would be confident in offering technical support to our valued customers and colleagues so that we can provide the best service possible.

Role:

  • The role will be to provide scientific technical support whilst building and maintaining relationships with customers.
  • You will be responsible for engaging with customers (internal & external) to resolve pre and post sales technical enquiries.
  • First line support to internal and external customers for pre and post sales technical enquiries by phone and email.
  • Offer great customer service to customers by identifying and solving problems.
  • Assist with the investigation, documentation and resolution of customer complaints including liaison with relevant suppliers in a timely professional manner.
  • Maintain product training materials for in-house and for customer training.
  • Assisting colleagues with demonstration of products, presentations and production of demonstration materials.
  • Travelling to customer sites as and when required.
  • Supporting the Technical Specialist as and when required.

Requirements:

  • Life science degree or equivalent.
  • Great communicator.
  • Good written and verbal communication.
  • Strong technical competency and understanding with the ability to learn new information and skills.
  • Trouble shooting skills, good at problem solving, logical thinking and strategic planning.

Some level of travelling to client/customer sites is required in the UK as of when required.

If you would like to apply for this position, please use the link provided. For more information regarding this position or any others, please call Bal on 0121 728 8455.


You must be eligible to work in the UK. Learn more

  • Agency: SRG
  • Reference: J2161968
  • Posted: 15th September 2021
  • Expires: 22nd September 2021

SRG

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