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Infrastructure Engineer

Hertfordshire   •  Negotiable  •  Contract/Temporary, Full time


Infrastructure Engineer
6 month Contract
Remote working
Rate: Negotiable
Skills:Scripting and Automation (MS Powershell Minimum),Enterprise Storage,Enterprise Networking using CISCO/ Palo Alto,Experience of working with service providers

Main duties/responsibilities:

  • Provide Technical implementation and consultancy to support Business Projects
  • Ensure delivery of high-quality IT operational services. Operating in a compliant manner and with an understanding of standards including GxP and ISO
  • Escalation point from Service Desk and End User Computing ICT functions.
  • Ensure that ICT incidents, problems, service and change requests are completed within business agreed Service Level Management Frameworks.
  • Infrastructure Event Management
  • Prioritise incidents based on their business impact.
  • Perform prescribed daily, weekly, monthly and annual technical and security administration tasks.
  • Investigate, analyse and resolve any network and security issues/concerns.
  • Notify Information Security and Management of any security related incidents
  • Proactive monitoring, maintenance and administration of regional ICT systems including Workstations, Group Policy, Servers, Virtual Desktop Environment, Microsoft Active Directory, Backup Systems, Disaster Recovery, Enterprise Storage and Databases.
  • Perform regular reviews and audits of systems, system logs, security logs and account management to ensure compliance with Policies and SOPs.
  • Use Problem Management tools and techniques to identify the root cause of problems and select appropriate means of resolution.
  • Maintain Infrastructure inventories and documentation, including maintaining CMDB, System Dependency and EOL/EOS identification.
  • Monitor resolution of incidents and problems to ensure that service levels are met and escalate to the Senior Technical Support Manager when this is not the case.

Experience required:

  • Demonstrated experience of 3rd line level technical support and Delivery
  • Scripting and Automation (MS Powershell Minimum)
  • Enterprise Storage
  • Enterprise Networking using CISCO/ Palo Alto
  • Active Directory/ Azure AD maintenance & support.
  • Support and Administration of Cloud and Virtual environments.
  • Administering Microsoft Office 365
  • Event Management and Proactive Problem Management
  • Experience of working with service providers.

If you're interested please apply or send your CV to luke.sandilands@cpl.com

  • Agency: Cpl Life Sciences
  • Contact: Luke Sandilands
  • Reference: JO-2109-476224
  • Posted: 14th September 2021
  • Expires: 12th October 2021

Cpl Life Sciences

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