I am assisting the global leader in medical technology, services, and solutions to recruit for Senior Channel Strategy Consultant on an initial 6-month contract basis.?
This exciting opportunity is available for the right candidate who has experience as a Strategy Consultant specialized in Digital Services, Customer Support and Customer Services in European and/or international environment.
This exciting role includes the following collaborative tasks: EMEA Transformation Program value stream leads, WeCare leaders and teams/ EMEA and Global Business Leaders/ Regulatory / IT / EMEA Marketing & Strategy / BU & country Marketing / Customer Service / Supply Chain / External vendors
This is a key role within the Transformation program responsible of leading the end-to-end design and development of Diabetes EMEA Patient Channel Strategies.
Main tasks & responsibilities
? Presentation and deployment of EMEA Channel Strategy to a wide range of internal stakeholders ranging from EMEA Senior Leadership team to Transformation team and Country leaders.
? Extensive data analysis and translation of data into actionable insights
? Onboarding and education of key stakeholders into the project objectives, methodologies, and processes.
? Definition of project methodology in close collaboration with the external partners.
? Development of benchmarks through industry reports and best practices
? Development of fact base and sustainable EMEA Channel Strategies balanced between customer needs and industry best practices.
? Current state assessment through analysis of existing data and strategies, conducting additional customer research if needed and key stakeholder interviews.
? Development of 3-5 years Channel Roadmap
? Organization and management of regular stakeholder updates and project reviews.
? Development of project plans and timelines
Experience can vary, but ideally, you?ll have
? +5 years? experience as a Strategy Consultant specialized in Digital Services, Customer Support and Customer Services in European and/or international environment
? Deep understanding and experience in Digital Customer Channels in healthcare direct to patient or consumer goods industries.
? Experience and comfort in hands on data analysis and generation of insights.
? Experience in Change Management
? Strong organisational and time management skills
? Self-motivated and able to work with a minimum of supervision
? Outstanding communication/interpersonal skills, ability to engage and influence senior stakeholder.
? Candid, ethical, patient and customer-focused
? Familiar with the Agile methodology.
? Fluent in English.
Experience in Medical Devices / Healthcare / Life Sciences industries would be a benefit, or knowledge of the pharmaceutical industry.
Please highlight if you have this, on your application.
- Agency: Achieva Group Limited
- Contact: Aine Coles
- Phone: +44 (0)1727 811 634
- Reference: BH-25765-1
Website: Achieva Group Limited
- Posted: 12th July 2021
- Expires: 9th August 2021