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Business Process Consultant

Netherlands   •  CHF0 - CHF80 per hour  •  Contract/Temporary, Full time

I am assisting the global leader in medical technology, services, and solutions to recruit for Senior Channel Strategy Consultant on an initial 6-month contract basis.?  
This exciting opportunity is available for the right candidate who has experience as a Strategy Consultant specialized in Digital Services, Customer Support and Customer Services in European and/or international environment.  
This exciting role includes the following collaborative tasks: EMEA Transformation Program value stream leads, WeCare leaders and teams/ EMEA and Global Business Leaders/ Regulatory / IT / EMEA Marketing & Strategy / BU & country Marketing / Customer Service / Supply Chain / External vendors 
This is a key role within the Transformation program responsible of leading the end-to-end design and development of Diabetes EMEA Patient Channel Strategies. 
Main tasks & responsibilities 
? Presentation and deployment of EMEA Channel Strategy to a wide range of internal stakeholders ranging from EMEA Senior Leadership team to Transformation team and Country leaders. 
? Extensive data analysis and translation of data into actionable insights  
? Onboarding and education of key stakeholders into the project objectives, methodologies, and processes. 
? Definition of project methodology in close collaboration with the external partners. 
? Development of benchmarks through industry reports and best practices 
? Development of fact base and sustainable EMEA Channel Strategies balanced between customer needs and industry best practices. 
? Current state assessment through analysis of existing data and strategies, conducting additional customer research if needed and key stakeholder interviews. 
? Development of 3-5 years Channel Roadmap 
? Organization and management of regular stakeholder updates and project reviews. 
? Development of project plans and timelines 
Experience can vary, but ideally, you?ll have  
? +5 years? experience as a Strategy Consultant specialized in Digital Services, Customer Support and Customer Services in European and/or international environment 
? Deep understanding and experience in Digital Customer Channels in healthcare direct to patient or consumer goods industries. 
? Experience and comfort in hands on data analysis and generation of insights. 
? Experience in Change Management 
? Strong organisational and time management skills 
? Self-motivated and able to work with a minimum of supervision 
? Outstanding communication/interpersonal skills, ability to engage and influence senior stakeholder. 
? Candid, ethical, patient and customer-focused 
? Familiar with the Agile methodology. 
? Fluent in English. 
Experience in Medical Devices / Healthcare / Life Sciences industries would be a benefit, or knowledge of the pharmaceutical industry.  
Please highlight if you have this, on your application.

  • Agency: Achieva Group Limited
  • Contact: Aine Coles
  • Phone: +44 (0)1727 811 634
  • Reference: BH-25765-1
  • Posted: 12th July 2021
  • Expires: 9th August 2021

Achieva Group Limited

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