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Head of Operations - Creative Digital Healthcare agency!

London   •  £80000 - £90000 per annum  •  Permanent, Full time


Head of Operations - Creative Digital Healthcare agency!

This new opening exists within the creative arm of a highly successful medical communications agency group.

The opening reports to the group head of operations and will involve working closely with the MD. The agency offers digital and creative services to the group's pharmaceutical clients. They produce a broad range of materials across digital design, motion graphics, video and websites. This opening of Head of Operations is a leadership position and will involve being responsible for partnering with business to manage operations and staffing across client accounts valued at >6M.

Responsibilities will be broad and include -

oResponsible for business revenue reporting and performance analytics
oResponsible for business data quality to ensure automated reporting for client, revenue, resourcing is accurate at Business and Group level
oContinually evaluates business performance by gathering, analysing, and interpreting data and metrics to support and drive strategic planning and intervention
oPartner with Business and Client services leads to understand key levers to optimise their business performance to achieve financial targets
oWorks with Group Operations Director to assess metrics and processes to enable transparency of business performance and rapid intervention where appropriate
*Operational effectiveness
oEnsures company operating procedures are executed per protocol, with regular audit to identify required improvements
oLeads in-business training and induction as per SOPs
oLeads change management processes in line with Group vision
oEnsure optimal project lifecycle management within business to regulate invoicing, cashflow, reconciliation and reporting
oEnsure strong professional relations with internal stakeholders (Client delivery, HR, Finance)
oResponsible for business resourcing, ensuring the right capability is recruited and aligned for booked business and future capabilities are forecasted accurately based on long-term client demand across functions
oLeads cross-functional integration of capabilities in line with client demand
oEnsure roles are operating in line with job description and management lines are appropriate and effective
oLeads on recruitment management in business partnering with HR and Business Lead
oPartner with Business lead on team structure and capability requirements based on future business growth and strategic planning (6-12-month outlook)

To be considered you will need experience in healthcare communications agencies and have worked in a senior operations role. You'll also have a good understanding of digital and creative projects.

There is a superb salary on offer (to 100k) and chance to help develop and shape the agency in this key leadership role.

To find out more please contact Richard Maxwell at Paramount Recruitment or submit your CV online.

Paramount Recruitment Limited provides services as an agency and an employment business. We regularly have similar roles in this area. Please see our website for details or send your CV in to us to find out the latest opportunities. By applying for this position you agree to our privacy policy which can be found here: https://www.pararecruit.com/legal/privacy-policy/

You must be eligible to work in the UK. Learn more

  • Agency: Paramount Recruitment
  • Reference: HEO245
  • Posted: 13th April 2021
  • Expires: 11th May 2021

Paramount Recruitment

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