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Technical & End User Services Analyst

Cambridgeshire CB4   •  Contract/Temporary, Full time


CK Group are recruiting for a Technical & End User Services Analyst to join a biopharmaceutical company at their site based in Cambridge on a contract basis for 6 months.
Company:
Our client is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.

Location:
This Technical & End User Services Analyst role will be based at our clients site in Cambridge.

Salary:
£16.65 per hour PAYE.

Technical & End User Services Analyst Role:

  • Support technology advancement within the company via frequent interactions, hands on training and demos.
  • Responsible for IS procurement of devices & peripherals for UK&I, ensuring global technology standards are adhered to.
  • Support End User Services (EUS) at assigned site(s), providing escalation management for issues, ensuring these are dealt with according to DWX governance model, while manging customer expectations.
  • Support User Experience of end user technology at the site(s), ensuring local requirements are articulated to global delivery teams, be involved in testing and rollout of services.

Your Background:

  • Bachelor\'s degree and 5 years of Information Systems experience.
  • Technically versed with excellent customer service and troubleshooting skills.
  • Ability and willingness to provide hands on technical support in a fast-paced environment.
  • Hands on experience with Office 365, SharePoint Online and other Cloud Enterprise Solutions. Collaborative working with Enterprise Architecture group and implementation partners in defining solution specifications.
  • Strong time and task management skills to estimate and successfully meet project timelines with ability to bring consistency and quality assurance across various projects.

Apply:
For more information or to apply for this Technical & End User Services Analyst position, please contact Lucy on 01246 457725 or email pharmacontracts@ckagroup.co.uk, quoting job ref 49016.

It is essential that applicants hold entitlement to work in the UK.


You must be eligible to work in the UK. Learn more

  • Agency: CK Group
  • Contact: Lucy Stendall
  • Phone: 01246 457733
  • Reference: 49016
  • Posted: 6th October 2020
  • Expires: 3rd November 2020

CK Group

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