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E-Commerce Assistant

North West London   •  Up to £23000 per annum  •  Permanent, Full time


A growing FMCG manufacturer requires a marketing assistant to join its Community and E-Commerce team. You will be supporting the continuity and growth of the e-commerce website and Marketplace channels. To be considered you must have previous experience in using Magento 2 and Zendesk and basic HTML knowledge.

The Position

You will be supporting the continuity and growth of the e-commerce website and Marketplace channels. You will also be interacting with their customers both off and online to build a sustainable community. Being an ex smoker or vaper would definitely be an asset.

What you do

  • Upload new products, updating pricing/Images etc.
  • Competitor benchmarking on products upselling and cross selling to expand customer purchase history/habit
  • UX testing
  • Feedback management, mainly via website and Feefo
  • Maintain web B2C assets.
  • Support in customer service and improve CRM retention. Find out how we can improve our current customer process through Surveys etc.
  • Engage with customers on a number of different community focused projects.
  • Manage vaping related queries and content via Zendesk through automated answer bots.
  • Assist Ecommerce Manager in mapping out email calendar and strategy
  • Run scheduled email marketing campaigns
  • Research competition
  • Help build the community through a number of different formats.

Are you experienced?

  • Magento 2 and Zendesk proficient
  • Basic HTML knowledge for uploading banners, metro ad banners etc
  • Great eye for detail to ensure brand messaging and styles remains consistent across website
  • Strong grammatical skills, both verbal and written
  • A outgoing personality
  • Well organised, with an eye for detail

For you!

  • The ability to influence a successful and ambitious business.
  • Flexible working hours and WFH!
  • Be part of a young and exciting team.
  • Full responsibility from day one, with a steep learning curve guaranteed.
  • A great opportunity to progress your career, get recognition within a Private Equity backed business, as we continue to go from strength to strength at a genuinely exciting time.


You must be eligible to work in the UK. Learn more

  • Agency: Cranleigh Scientific
  • Reference: 6586
  • Posted: 11th September 2020
  • Expires: 9th October 2020

Cranleigh Scientific

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