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1st/2nd Line Support Technician

Cambridgeshire   •  Negotiable  •  Permanent, Full time

IT Support Technician

IT Support Technician Perm, Pharma, Great Abington

MUST HAVE: 1st / 2nd Line Support, Windows 10, Office 365, MS Exchange Server, Ubuntu Linux preferred but not essential, Active Directory

Duration: Permanent
Rate: Very competitive, please contact me directly for this
Location: Great Abington

If you are looking for a change so you can work in a fun and friendly environment for a leading biotech organisation, why not apply for this role today?


He/she will provide first and second-line technical support for all IT, AV, Telecoms and reprographics equipment acting as the first point of contact for staff seeking assistance. Troubleshoot and resolve issues within the team and escalate internal and/or external support specialists as required.

Main Responsibilities

- Providing first and second line support to staff with IT, telecoms and AV issues
- Respond to support requests in a timely, service focussed and helpful manner
- Accurate, expedient and effective administration of the following key systems:
o Active Directory
o IT Asset Register
o Desktop and Mobile Device Management System
o Office 365
o Mimecast
o Freshdesk Support System
o Mitel MiVoice Phone System
o Laboratory Information Management Systems
o Change Control Documentation
o Microsoft Exchange Server
o Actitime
o Genedata
- Desktop computer builds, software installation and deployment to staff
- Assist and advise staff regarding the use of IT systems while upholding the company polices
- Administration of our telephone system, including installation of new phones, under the direction of provider, and management through the MiCollab portal
- Maintenance of some Windows and Linux servers (subject to experience and training)
- Participating in IT infrastructure projects being led by the IT Manager and/or Director of Informatics


- Minimum GCSE Grade B (6) in Maths and English Language
- Computer science qualification to A level, or equivalent vocational qualification
- Minimum 2 years experience in an IT Support role
- Sound knowledge of Windows 10 operating system and configuration
- Good working knowledge of administrating Active Directory
- Good knowledge of Office 365
- Sound knowledge of Ubuntu Linux preferred but not required
- Sound troubleshooting skills and a methodical approach
- Excellent written and verbal communication skills
- The ability to prioritise tasks effectively
- Ability to work unsupervised

Not ready to apply or have some questions first? No problem, please feel free to contact me, Juber Rahman at any time on +44 (0) 207 822 1710 / juber.rahman@clinicalprofessionals.eu

If this role is not suited to your skillset, please feel free to share these details within your professional networks as we do offer a generous bonus referral scheme of 250 in vouchers should we go on to successfully please someone you recommend to us.

  • Agency: Clinical Professionals
  • Contact: Juber Rahman
  • Reference: JO-1906-433171
  • Posted: 8th August 2019
  • Expires: 5th September 2019

Clinical Professionals

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