I'm currently looking for a Technical Product Support Adviser for a 6 month contract based in Buckinghamshire.
Purpose of the role
To service all incoming product and technical enquiries and complaints in order that the Company may provide a high quality, professional veterinary sales support for its products, including case follow up and escalation, as required
Background of Veterinary nurse, veterinary technician, equine or agricultural graduate to ensure balanced skill set within the team. The majority of enquiries originate from veterinary professionals, so knowledge of veterinary practice/treatments and terminology is required.
Technical veterinary knowledge gained in a veterinary practice, large animal farming or agricultural environment. (You should possess at least two years' experience gained in one or more of these areas)
Able to maintain attention to detail and accuracy in a time pressured environment
Fully competent in the use of MS Office applications, databases & other systems used for recording data
Proactive approach to problem solving
Energetic and resourceful with the ability to initiate and support change.
At least two years' experience gained in a veterinary practice, large animal farming or agricultural environment
Call Centre or Complaints Management experience, ideally within a technical, veterinary or agricultural environment
Understanding of the principles and concepts of pharmacovigilance
Technical support or commercial experience gain within the veterinary pharmaceutical industry.
If you feel this opportunity could be well suited for you, please apply with a copy of your most up to date CV and I'll be in touch to discuss further.
Alternatively, if you feel this opportunity is better suited for someone that you know, family or friend, then please get in touch and provide me with their details. We offer a £200 referral for each person we successfully place into a position, from your recommendation.
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- Agency: JAM Recruitment
- Reference: BBBH69275
- Updated: 4th June 2018
- Expires: 2nd July 2018